We are accepting new patients!

Evergreen Dental Associates, LLC.
281 Western Ave.
Augusta, ME 04330

Phone: 207-622-0861
Fax: 207-626-3146
E-mail: info@evergreendental.net


Important Announcement
We will be closing at noon on the following dates for team meetings:
 August 17, 2010, Sept 14, 2010, Oct 27, 2010, Nov 9, 2010, Dec 14, 2010

● Preventive Dentistry
● Periodontal Therapy
● Restorative Dentistry
● Root Canal Therapy
● Tooth Whitening
● Crowns & Bridges
● Dental Implants
● Surgery & Extractions
● Treatment of Halitosis

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MISSION STATEMENT
We are a dental family creating a comfortable, fulfilling environment for our patients and ourselves.

Definitions:

● We - Doctors, Administrative Personnel, Assistants, Hygienists and anyone else
   representing our office.
● Dental Family - Educated professionals and technicians who are caring, responsible
   individuals willing to do whatever is needed to fulfill our mission statement. We put our
   patients first and maintain our skills so that we are competent, enthusiastic and positive
   about what we do.
● Creating - Choosing an appropriate staff and keeping them educated in the newest
   developments, maintaining the best facilities possible and working to structure, improve
   and monitor our systems to continually improve our service to patients.
● Comfortable - Easy to enjoy; pleasant, positive experience; confident in and accepting
   of fees (fair); feeling trust and confidence in our team.
● Fulfilling - Rewarding, productive, meets and exceeds our goals and those of our
   patients.
● Environment - Both the physical and emotional surroundings of our work place, including
   the aura, attitude and friendliness of the staff; the building and parking lot; the decor,
   cleanliness, music, telephone skills, verbal skills and the accessibility of the building and
   staff.
● Patients - Anyone we come in contact with, in or out of the office (potential patients, too).
● Ourselves - Our team, their families, and the profession in general.

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GUIDING PRINCIPLES

1.   We treat patients as guests in our homes.
2.   We treat others with whom we work with courtesy and respect.
3.   Problems with other staff people are solved amongst those people directly and as soon
     as possible.
4.   All problems are solved as soon as possible.
5.   If a patient brings a problem to one of us, it is that person's responsibility to seek the
     best solution and report back to that patient (no buck passing.)
6.   If we see that something needs doing, we shall take it upon ourselves to do it or see
      that it gets done as soon as possible.
7.   We are all responsible for seeing that the office is neat and clean.
8.   We employ active listening and respect to keep communication open and positive.
9.   SMILE!
10.  We strive to perform to the best of our abilities and are always open to improving our
      skills.
11.  We strive to perform to educate each patient about something that relates to their oral
      health or dentistry in general, employing such phrases as "Did you know that…?".
12.  We will identify an area of concern for each patient's continuing care appointment to
      stress the importance of regular visits.
13.  We strive to promote the practice in and out of the office.
14.  The most important person in the practice is the patient.
15.  We remember to maintain patient confidentiality at all times.

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