We are accepting new patients!

Definitions:

• We - Doctors, Administrative Personnel, Assistants, Hygienists and anyone else representing our office.
• Dental Family - Educated professionals and technicians who are caring, responsible individuals willing to do whatever is needed to fulfill our mission statement. We put our patients first and maintain our skills so that we are competent, enthusiastic and positive about what we do.
• Creating - Choosing an appropriate staff and keeping them educated in the newest developments, maintaining the best facilities possible and working to structure, improve and monitor our systems to continually improve our service to patients.
• Comfortable - Easy to enjoy; pleasant, positive experience; confident in and accepting of fees (fair); feeling trust and confidence in our team.
• Fulfilling - Rewarding, productive, meets and exceeds our goals and those of our patients.
• Environment - Both the physical and emotional surroundings of our work place, including the aura, attitude and friendliness of the staff; the building and parking lot; the decor, cleanliness, music, telephone skills, verbal skills and the accessibility of the building and staff.
• Patients - Anyone we come in contact with, in or out of the office (potential patients, too).
• Ourselves - Our team, their families, and the profession in general.

1. We treat patients as guests in our homes.
2. We treat others with whom we work with courtesy and respect.
3. Problems with other staff people are solved amongst those people directly and as soon as possible.
4. All problems are solved as soon as possible.
5. If a patient brings a problem to one of us, it is that person's responsibility to seek the best solution and report back to that patient (no buck passing.)
6. If we see that something needs doing, we shall take it upon ourselves to do it or see that it gets done as soon as possible.
7. We are all responsible for seeing that the office is neat and clean.
8. We employ active listening and respect to keep communication open and positive.
9. SMILE!
10. We strive to perform to the best of our abilities and are always open to improving our skills.
11. We strive to perform to educate each patient about something that relates to their oral health or dentistry in general, employing such phrases as "Did you know that…?". 
12. We will identify an area of concern for each patient's continuing care appointment to stress the importance of regular visits.
13. We strive to promote the practice in and out of the office.
14. The most important person in the practice is the patient.
15. We remember to maintain patient confidentiality at all times.